Refund policy
We want you to be satisfied with your CleanDot purchase. If you need to return an item, you may request a return within 30 days of delivery.
To be eligible for a return:
- The product must be returned in its original condition.
- The product must include its original packaging.
- All included parts, accessories, manuals, and components must be returned with the product.
- Items that are damaged, altered, incomplete, or show signs of improper use may not qualify for a refund.
To start a return, please contact CleanDot customer support within 30 days of receiving your order. Returns sent without first contacting us may not be accepted.
Once we receive and inspect your return, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.
Original shipping charges are not refundable unless the item was defective, damaged upon arrival, or the incorrect product was shipped.
Please allow your bank or payment provider additional time to process the refund after it has been issued.
Cleandot Lifetime Warranty
Every Cleandot bidet attachment is backed by our Lifetime Limited Warranty. If your Cleandot fails because of a defect in materials or workmanship, we'll replace it at no cost to you, including shipping.
What's covered
The Cleandot bidet attachment and its built-in AromaFlow™ module
The brass T-adapter, braided hose and mounting hardware included in the box
Leaks, cracks or malfunctions caused by a manufacturing defect
What's not covered
- Fragrance refills. They're consumable and not covered after use.
- Damage from incorrect installation, or connection to a warm or hot-water line
- Damage from accidents, misuse, drops, harsh chemical cleaners, or changes to the product
- Normal cosmetic wear such as scratches or discoloration
- Water damage to property, floors or fixtures
Who's covered
The warranty applies to the original purchaser with proof of purchase from shopcleandot.com our official Amazon store.
How to make a claim
Email us at support@shopcleandot.com or call +1 (201) 388-2861.
Include your order number, a short description of the problem, and a photo or short video showing it.
We'll review your claim within 2 business days. If approved, we'll ship a free replacement. In some cases we may ask you to return the defective unit first, and we'll send you a prepaid label.
If a product is no longer available, we'll replace it with an equal or better Cleandot model.
